4 Ways for Call Center Agents to Deal With Tough Customers
Agents regularly meet customers who are already having a hard day. Here's how the best teams defuse tension without losing the sale.
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Blog
Notes on Call Centers, BPO & Growth
Practical thinking from the JT team on telemarketing, lead generation, and running great customer experience operations.
JT Accelerator Program: Start Your Own Call Center in Partnership with JT
How the Accelerator Program lets partners launch their own call center operation with just a laptop and a workstation.
Read post →What Makes a Strong Lead Generation Firm? 3 Questions You Need to Ask
Choosing the right lead generation partner gets a lot easier once you know which questions actually matter.
Read post →Here's Why You Should Choose J Telemarketing as Your Call Center Service Provider
A look at how JT invests in workforce training to get the most consistent performance out of every campaign.
Read post →J Telemarketing vs The Pandemic: Coping Against the 2nd Wave of COVID-19
How the team adapted operations to keep service levels steady through a difficult stretch for the industry.
Read post →A Perfect Recipe for Employee Retention
Organizations that recognize hard work consistently outperform over the long run — here's what that looks like in practice.
Read post →Why Call Centers Are a Crucial Component of a Business
Effective communication is a competitive edge no other channel quite replicates — here's why it matters.
Read post →3 Things to Know In Order to Hire a Suitable Lead Generation Firm
A solid lead generation partner, armed with the right tactics, can move an organization to a new level of growth.
Read post →5 Ways to Improve Your B2C Telemarketing
Small adjustments to tactics can build more customer confidence and lift results across a B2C campaign.
Read post →5 Reasons Why Social Media Marketing Can Optimize the Business
Social platforms give service-oriented businesses like call centers a direct way to market and position themselves.
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