The call center industry on the whole is in the middle of a transitional period whereby, like many other industries, the major players are constantly brainstorming about coming up with latest tactics to improve the customer footfall. Amidst the current paradigm shift, the team of telemarketers are also required to adapt to the changes that are happening to the industry itself. With that said, for the aspiring telemarketers who wish to find their footing in the industry, they should be able to blend well with the industry as a whole. In order to become one with the industry in a seamless fashion, following characteristics are of foremost importance:
- Knowledge of the Firm
Before appearing for the interview, it is important to know what the company is all about. You ought to do as much research as you possibly can about what the company is, does and who its competitors are. Also, you ought to do a deep dive into the products and services of the company in order to have the same degree of confidence and stance in the interview as a seasoned professional. This way you can add more weight and value to your responses and create an impression in front of interviewer that you already belong.
- Command Over Communication
This is perhaps the most obvious and pertinent requirement for an aspiring telemarketer, but it can never be said enough how important having good communication skills is. From knowing the language to having the perfect tone, everything counts 10 times more when the only way for a customer to judge you and your company is through your voice. If you’re an aspiring telemarketer, perfecting your communication is something that you must practice in order to make your presence and your value to the employer, undeniable.
While on the dialer, you’re going to come across a huge variety of customers, and with each customer there is going to be a variety of challenges. As an effective sales executive or customer services representative, you must be able to think fast on your feet and try to overcome those challenges in the most favorable fashion. During the interview, you might be presented with such a challenge during the mock-call session. In order to know the general tactics of overcoming the challenges, the aspiring interviewers must study the recorded telemarketing conversations in order to adapt to the challenges, or better, to avoid them.
- Be Natural
One thing you ought to be absolutely clear on, is that an interviewer can sense if you’re running through a routine. In which case, if the interviewer throws you a curve-ball, it is easy for the interviewee to get frazzled and crash during the interview. In order for a smooth session, it is important for the interviewee, by virtue of the aforementioned traits, to keep the conversation as candid as possible. Given the right tools, there is absolutely nothing for an interviewee to be nervous about, and the confidence is likely to go a long way with the recruiters.
Interviews can be intimidating most of the times, but given the aforementioned characteristics, the aspiring candidates should have nothing to worry about. Top call centers in Islamabad and Rawalpindi such as J Telemarketing appreciate those who stay true to their own personality and maintain a strong work ethic to add value to the company with their top skills. Therefore, it is of foremost importance to have the interviewer realize your value in order to make a positive impression that works in your favor.