Tag: Retention Rate

16 Dec 2022
J Telemarketing

Culture of J Telemarketing – How it thrives in maintaining an excellent retention rate

Turnover in the telemarketing industry is an inescapable reality yet most companies are reluctant to recognize the killer effects of a high turnover rate and the immense pressure of reforming the retention rate sufficient to sustain a business.

J Telemarketing, however, realizes the gravity of the essence and significance of a high retention rate and has set up an employee-centric framework that ensures a healthy workplace culture while minimizing the turnover rate to little to none at all.

With that said, let’s discuss how J Telemarketing structured its culture and created a relaxing and career-oriented ambiance, and excelled in setting the benchmarks as one of the few corporations in the region to maintain such a retention rate.

First things first, the following are the determining factors that lead to the decision of “ Okay, I’m done with this company.”

Top 5 causes of High Turnover:

  1. Lack of recognition, raises, promotions, bonuses, and incentives.
  2. Toxic environment and unhealthy workplace culture.
  3. Lack of work/life balance.
  4. Undercompensating and Biased stance.
  5. Miscommitment and Misleading promises.

Now to the long-overdue moment of the blog, “How J Telemarketing thrives in maintaining an excellent retention rate.”

Top 5 Reasons Why Talent Never Leaves J Telemarketing:

  • Employee-Centric Business Framework:

J Telemarketing’s business model revolves around talent and ensures giving credit where it’s due. Not only does it acknowledges the hard work and efforts of the team but extravagantly rewards them to demonstrate respect and appreciation and to make them feel valued.

  • Healthy Workplace Culture:

At J Telemarketing, it’s customary to provide a healthy workplace culture that encourages and supports career-oriented growth in a cooperative and friendly manner. It offers a soothing atmosphere of care that imparts the utmost peace of mind.

  • Work/Life Balance:

For a team to be productive, it’s rather mandatory to indulge in work/life balance. With that said, J Telemarketing has laid down only 5 days a week of working, giving the weekends to refresh and rejuvenate.

  • Fair Compensation and Impartial Stance:

As implied earlier, this organization never backs down when it comes to appreciation and fairly compensating for hard work. In addition to that, everyone is valued equally and the stance is always while educating and promoting talent.

  • Honest Commitments and Transparency:

Rather than keeping the employees in the dark, J Telemarketing honors its commitments and leads the team with a transparent code of conduct. That way, everyone understands where they stand in the organization.

Bottom Line:

The cost of high employee turnover is the energy, time, and money required to seek and train new talent. The reasonable and viable solution to this bootless hectic is to build and maintain a workplace culture that revolves around the peace of mind of an employee which, in turn, ensures productivity. 

That’s the culture that we’ve built, maintained, and cherished. That’s the culture of J Telemarketing.