Turnover in the telemarketing industry is an inescapable reality yet most companies are reluctant to recognize the killer effects of a high turnover rate and the immense pressure of reforming the retention rate sufficient to sustain a business.
J Telemarketing, however, realizes the gravity of the essence and significance of a high retention rate and has set up an employee-centric framework that ensures a healthy workplace culture while minimizing the turnover rate to little to none at all.
With that said, let’s discuss howJ Telemarketing structured its culture and created a relaxing and career-oriented ambiance, and excelled in setting the benchmarks as one of the few corporations in the region to maintain such a retention rate.
First things first, the following are the determining factors that lead to the decision of “ Okay, I’m done with this company.”
Top 5 causes of High Turnover:
Lack of recognition, raises, promotions, bonuses, and incentives.
Toxic environment and unhealthy workplace culture.
Lack of work/life balance.
Undercompensating and Biased stance.
Miscommitment and Misleading promises.
Now to the long-overdue moment of the blog, “How J Telemarketing thrives in maintaining an excellent retention rate.”
Top 5 Reasons Why Talent Never Leaves J Telemarketing:
Employee-Centric Business Framework:
J Telemarketing’s business model revolves around talent and ensures giving credit where it’s due. Not only does it acknowledges the hard work and efforts of the team but extravagantly rewards them to demonstrate respect and appreciation and to make them feel valued.
Healthy Workplace Culture:
At J Telemarketing, it’s customary to provide a healthy workplace culture that encourages and supports career-oriented growth in a cooperative and friendly manner. It offers a soothing atmosphere of care that imparts the utmost peace of mind.
Work/Life Balance:
For a team to be productive, it’s rather mandatory to indulge in work/life balance. With that said, J Telemarketing has laid down only 5 days a week of working, giving the weekends to refresh and rejuvenate.
Fair Compensation and Impartial Stance:
As implied earlier, this organization never backs down when it comes to appreciation and fairly compensating for hard work. In addition to that, everyone is valued equally and the stance is always while educating and promoting talent.
Honest Commitments and Transparency:
Rather than keeping the employees in the dark, J Telemarketing honors its commitments and leads the team with a transparent code of conduct. That way, everyone understands where they stand in the organization.
Bottom Line:
The cost of high employee turnover is the energy, time, and money required to seek and train new talent. The reasonable and viable solution to this bootless hectic is to build and maintain a workplace culture that revolves around the peace of mind of an employee which, in turn, ensures productivity.
That’s the culture that we’ve built, maintained, and cherished. That’s the culture of J Telemarketing.
Do you know how important are telemarketing services today for every business? In today’s modern digital world, call center services prove to be the backbone of any business’s marketing campaign. Good customer support representatives know how to best deal with the clients and how to achieve optimum conversion by resolving customers’ concerns. To boost the potential of the CSRs for achieving an accelerated performance level, a good company always ensures the availability of the best resources and facilities for the agents. J Telemarketing is a fast-paced growing BPO company that is providing the most advanced facilities to its CSRs that ultimately guarantee winning optimum progress.
Let’s see what are some essentials that are required for CSRs to work efficiently and progressively to boost a company’s growth.
Essential #1 – Friendly Behavior from the Managers
The most important thing in any business organization is the idealistic behavior from the superiors towards their subordinates. “J Telemarketing” has hired highly professional Managers to lead the teams of workers with exemplary behaviors. They show a friendly and cooperative attitude where they help and guide the subordinates with everything they need to accelerate their performance. It’s a part of J Telemarketing’s Agenda that its employees will receive remarkable behavior from every superior and colleague.
Essential #2 – Trainings & Workshops
All the companies that keep growing in their industry follow a simple rule that never goes with obsolete knowledge and standards. To update and equip with the modern and recent trends is a prerequisite today for every company that plans to progress rapidly. J Telemarketing holds training sessions and workshops frequently with all its employees especially the CSRs to reform their professional personalities. The company has highly motivated, self-centric, proactive, and exceptionally skilled trainers and supervisors with having strong backgrounds and experiences. The trainers and supervisors at the company frequently arrange professional and corporate training sessions that are completely free of cost for the employees.
Every employee especially a CSR always wants to see his pocket full by the end of the month. J Telemarketing specifically cares for its employees and stands at the top in the vicinity regarding salaries, bonuses, and incentives. The company’s CSRs hit high bonuses every month, giving them great motivation towards improving their performance more and more. There are CSRs at the company who have been earning around 200k comprising a handsome monthly salary and astounding bonuses and incentives. Another good and positive aspect of J Telemarketing is that the company always transfers the salaries right on time so that the employees may feel good with the care that the company provides for them.
Essential #4 – Comfortable Seating
One of the most essential needs for CSRs at the office is comfortable seating. CSRs have to remain sit for long hours to receive and respond to customers’ calls. For prolonged sitting, ergonomic comfort is essential to keep the agents focused on quality assurance. J Telemarketing uses advanced and professional office chairs for its CSRs where they remain easy and relaxed while working.
Essential #5 – Smooth Internet Facility
A large business organization always prefers to expand its business canvas across the globe. When dealing with international clients and customers worldwide, the CSRs will essentially need to have a smooth and uninterrupted internet facility. Smooth internet is a prerequisite for CSRs so that their calls may not drop or they may not face poor audio quality or distortion during the calls. J Telemarketing has got installed various commercial internet connections with the highest possible speed available through which the CSRs at the company never experience any trouble in dealing with the clients on calls.
Essential #6 – Professional Headphones
Headphones are the major tool to take calls for CSRs. There are few critical requirements when it comes to providing headphones for CSRs. Their headphones should provide clear sound quality, clear microphone facility, and comfort to CSR’s ears. If a CSR puts on a headphone that creates pain or presses his ears, it will have the worst effects on his performance impacting the company’s overall progress. J Telemarketing never compromises on the provision of high-quality and comfortable headphones for its CSRs. The company has placed a variety of top-notch professional headphones on each desk/cabin on CSR’s Floor to maintain the required quality of calls and agents’ performance.
Essential #7 – Proper Cooling & Heating Facility
Weather changes can create negative impacts on the CSR’s performance if proper arrangements aren’t made for them. All the top business organizations always ensure to furnish every essential facility to their employees especially their CSRs. J Telemarketing has established all the purposeful office halls and cabins keeping in view the professional requirements. The CSR’s floor at J Telemarketing’s office is equipped with the best of the best cooling systems for summers and heating systems for winters to manage a pleasant atmosphere with moderate and bearable temperatures. The best-quality chillers and Air Conditioners keep the halls cool during summers when the temperatures hit high outside. Similarly, the outstanding heating systems keep the halls acceptably warm inside when it is extremely cold outside. So, the CSRs and all other employees at the company feel comfortable and relaxed while working and that helps to increase their efficacy.
Essential #8 – Recreation & Refreshments
Taking pauses and breaks during work hours is always important to muster up the energy. CSRs and other employees always need some refreshments and recreational facilities to let them relax and boost up their energy when they feel tired after constantly working for hours. J Telemarketing has provided its employees with everything for refreshment that the employees need in the cafeteria. The company’s employees have specific places where they can sit, do gossips, and even play different physical games like Table Tennis, etc. during their break times.
2020 has been a testing year for all of us to say the least. And even though the new year has arrived, the effects of 2020 are being felt around the world in one way or another. People’s health, their jobs, their routines, and every other aspect of their lives has been altered thanks to the woes of 2020. The global economy also went on a nose dive, which resulted in many people losing their businesses and other forms of livelihoods. What’s even worse is that the economy still hasn’t recovered enough, for people to easily establish a business with plentiful resources.
However, what if you were told that even today, you can start your very own call center with nothing but a laptop, a headset, and a workstation at your own home? You are forgiven for thinking that this should, by all accounts, be impossible, given the current economic circumstances. ButJ Telemarketing, under its JT Accelerator program can help you fulfill your leadership potential by having you become your own boss and start your own company. With J Telemarketing as your business partner, these are all the facilities you will get:
Leads/Data
Arranging for leads is one of the most energy and resource draining tasks for any call center service. Even if you do manage to acquire the data by yourself, then chances are that – due to a lack of good networks or business development experience in the industry – you would struggle to ensure the quality of the leads. Under the JT Accelerator program, you shall be given the finest quality data that will aid you in terms of ensuring an optimal conversion rate for your business.
Dialer
While starting off a new business, you’re going to want to be as efficient in investing your resources as possible. Getting a dialer for yourself in order to start a call center business is likely to be a resource intensive affair. Whereas, if you opt for the JT accelerator program, you’d get the dialer absolutely free of cost. This implies that rather than focusing on saving money, you can focus on getting the best results.
Voice Over IP
Acquiring an authorized IP and registering the call center with the Pakistan Telecom Authority (PTA) can be a headache for the call center startups. Fulfilling the formalities with the authorized departments is a big hassle and conducting business through an illegal channel is never advisable. Under the JT Accelerator program, you’ll be assisted by us in the registration process and in obtaining an authorized VoIP that will help you conduct your business and make the calls in a safe and seamless fashion.
Training
If you truly love your job, you can never be too good at it. There is always room for learning and your arsenal of tactics can always be improved. JT Accelerator Program has dedicated a group of company executives that will help you polish your skills and add more value to your services in order to help business grow further.
Business Development
In the JT Accelerator program, you shall be made a part of the J Telemarketing team. You will sit down with the experts of the industry, with whom you will discuss the progress of your business. The experts will discuss the opportunities for your business and provide you with insightful feedback in order for you to develop your business. Not only that, but you will also be assisted by J Telemarketing by all viable means, so as for your business to excel.
At the end, you must be wondering “what’s the catch?” And the answer to that question is that J Telemarketing wishes for the entire call center industry of Pakistan to grow further. Our biggest stake in this effort is the excellence of those that possess the talent to take their aspirations to the next level, so that both business partners can relish the spoils of victory. So if you think you have what it takes to go from being a CSR to being a CEO, then sign up for the JT Accelerator Program now! Good Luck!
The business market is evolving each minute with new methods and techniques for business optimization being devised on the daily. In such a fast paced environment, it is equal parts instrumental and challenging for any business to stay relevant. However, one element can ensure relevance for any business. The element in question is partnering with a stronglead generation firm.
Many businesses find it hard to bring in the relevant prospects to their platform. Reason being the fact that not every organization specializes in positioning themselves among the right audience. One of the most viable ways of making a mark among the top contenders in the market, is through effective lead generation. A sustained and solid lead generation partner can aid a business in getting to the top of the game.
But of course, as a client, you should reserve and practice the right to enquire about the services of the firm to evaluate the feasibility of your partnership. Here are 3 key questions that you need to know the answer to in order be assured of the competence of a lead-gen company:
What is the success rate for other clients?
A firm’s portfolio is the best determinant of their competence in the market. See how a lead generation firm is regarded in the market for their services. If the clients are satisfied and are enjoying a success rate north of at least 75%, that means that the lead-gen company knows their business well and would make a great partner.
What are the Quality-Check (QC) parameters?
Shaky customers are never good for business. You must make sure that the lead-gen firm that you’re about to partner with, does a solid job in terms of getting the customers on board and filter out any customers that are a flight risk once the deal is being penned down.
How are the leads generated?
Lead generation can be done through a variety of ways. A couple of common techniques of lead generation include telemarketing and provision of a list of prospects from a 3rd party. Some of the most competent lead generation firms use social media platforms to garner the attention of relevant prospects. Email marketing is also a viable means of generating leads, especially for B2B businesses. Not only are the platforms cost effective, but are also a viable means of engaging relevant audiences or prospects given the right kind and the right amount of research.
The above-listed elements can effectively determine the competence of any lead generation firm. The best lead generation firms in Pakistan such as J Telemarketing have adopted the aforementioned techniques and have generated solid leads and results for the clients as well as for itself. To conclude. Holding it down in the marketing for a business becomes easy if that business procures the services of a specialized lead generation firm.
With the lockdowns having been eased after a decrease in the number of cases, people have started enjoying the liberty of going out in freedom once again. However, people have seemingly forgotten that the virus is still very much on the loose, which has led them to grow careless and fall prey to the disease.
However, J Telemarketing acknowledges the seriousness of the reemerging threat and has put in place a series of strict precautionary protocols, so as for none of the employees or clients to fall prey to COVID19. It bears mentioning that, at the time of the first wave of COVID-19, J Telemarketing, as attributed to their apt response to the rising pandemic, not only kept the employees safe from the pandemic, but also from unemployment. The company was one of the very few in the world to not lay-off any of its workforce at the time when the organizations went on a downsizing spree.
J Telemarketing seeks to continue that positive trend, in the interest of which, the organization has chalked out a standard set of guidelines, so as for the entire workforce to stay protected from the woes of COVID-19. Here are some practices mandated by the call center for the entire workforce to follow:
Use of Facemasks:
Use of facemasks has been made compulsory for all those who opt to work from the office. The call center agents that don’t have facemasks are provided facemasks by the organization. It has been scientifically proven that facemasks significantly reduces the odds of COVID19 spread. Therefore, the call center management has made it essential for the entire workforce to wear them and protect themselves and others from the virus.
Use of Hand Sanitizers:
The availability of hand sanitizers has also been made obligatory by J Telemarketing with the entire workforce. Like with facemasks, the organization also provides hand sanitizers to the employees in case they don’t have their own. Hand sanitizers are basic hygiene maintenance items that are essential in a setting where multiple individuals come in contact with various surfaces. Use of hand sanitizers in such a setting can also prevent the virus from spreading.
Social Distancing:
Although a team consisting of multiple people has to be placed in a single room, the seating arrangement for all the call center employees is done at least 6 feet apart from one another, so as to keep the workforce safe in case of the presence of a possible carrier on the floor. The employees are directed to maintain a safe distance from one another in activities other than work as well.
Work From Home Facility:
Those that feel under the weather, are asked to work from home. They are given a choice to either rest if they feel severely unwell, or are asked to take up their daily official tasks from home if they feel up for work.
Maintenance of Basic Hygiene:
The office is sanitized on a daily basis upon the departure of the employees, so as for them to return to a clean and safe environment the next day. Furthermore, the hard utensils and crockery is replaced with the disposable ones, so that they are only used once and disposed of later, so as for the germs to not linger and infect anyone.
The coronavirus is a vile and unassuming disease that is capable of causing a lot of damage to its host without him/her even knowing. However, with adapting the scientifically proven safety protocols, J Telemarketing has managed to mitigate the probability of a COVID19 spread within the organization to a great degree. With that said, we also encourage each individual, household, and organization to follow all the safety measures and protect themselves and their loved ones from the scourge of this pandemic.
The call center industry on the whole is in the middle of a transitional period whereby, like many other industries, the major players are constantly brainstorming about coming up with latest tactics to improve the customer footfall. Amidst the current paradigm shift, the team of telemarketers are also required to adapt to the changes that are happening to the industry itself. With that said, for the aspiring telemarketers who wish to find their footing in the industry, they should be able to blend well with the industry as a whole. In order to become one with the industry in a seamless fashion, following characteristics are of foremost importance:
Knowledge of the Firm
Before appearing for the interview, it is important to know what the company is all about. You ought to do as much research as you possibly can about what the company is, does and who its competitors are. Also, you ought to do a deep dive into the products and services of the company in order to have the same degree of confidence and stance in the interview as a seasoned professional. This way you can add more weight and value to your responses and create an impression in front of interviewer that you already belong.
Command Over Communication
This is perhaps the most obvious and pertinent requirement for an aspiring telemarketer, but it can never be said enough how important having good communication skills is. From knowing the language to having the perfect tone, everything counts 10 times more when the only way for a customer to judge you and your company is through your voice. If you’re an aspiring telemarketer, perfecting your communication is something that you must practice in order to make your presence and your value to the employer, undeniable.
Adaptation
While on the dialer, you’re going to come across a huge variety of customers, and with each customer there is going to be a variety of challenges. As an effective sales executive or customer services representative, you must be able to think fast on your feet and try to overcome those challenges in the most favorable fashion. During the interview, you might be presented with such a challenge during the mock-call session. In order to know the general tactics of overcoming the challenges, the aspiring interviewers must study the recorded telemarketing conversations in order to adapt to the challenges, or better, to avoid them.
Be Natural
One thing you ought to be absolutely clear on, is that an interviewer can sense if you’re running through a routine. In which case, if the interviewer throws you a curve-ball, it is easy for the interviewee to get frazzled and crash during the interview. In order for a smooth session, it is important for the interviewee, by virtue of the aforementioned traits, to keep the conversation as candid as possible. Given the right tools, there is absolutely nothing for an interviewee to be nervous about, and the confidence is likely to go a long way with the recruiters. Interviews can be intimidating most of the times, but given the aforementioned characteristics, the aspiring candidates should have nothing to worry about. Top call centers in Islamabad and Rawalpindi such as J Telemarketing appreciate those who stay true to their own personality and maintain a strong work ethic to add value to the company with their top skills. Therefore, it is of foremost importance to have the interviewer realize your value in order to make a positive impression that works in your favor.
