Conventional Telemarketing VS J Telemarketing
The call center industry has been subjected to criticism for a long time now, owing to the tactics by which the customers are reached out. People are often taken aback or feel like their privacy is being invaded when a member of the sales team reaches out to them from thin air without any prior reference or understanding. On the other end, the employees feel underappreciated because of the low wages and poor job security on top of the negative response from the customers. The aforementioned factors not only soil the name of the entire industry, but also plays a role in the diminishing morale of the people within the company which ultimately results in a diminishing performance.
J Telemarketing enjoys a fine degree of success among some of the best call centers in Rawalpindi and Islamabad because of its unique practices. The company has created a contemporary mode of operations that inspires confidence within the customers with regards to the company’s high-degree professionalism. Of foremost importance, J Telemarketing has a habit of creating the best possible customer service experience, which has remained the company’s hallmark for more than a decade. Following are some of the important ways as to how the J Telemarketing maintains a favorable trajectory:
- At J Telemarketing, we believe in providing customers the liberty of choosing for themselves. That can be done through digital media marketing. Our digital media marketing team remains vocal on social media platforms and maintains a footprint on the top search engines in order to remain within the parameter scan of the customers.
- As discussed prior, the customers are often put off by being caught off-guard by an unknown number asking them whether they the home owners or not. Some outbound call center employees insist in being pushy to a degree that the customers get agitated beyond tolerance. J Telemarketings employs a pull-strategy, whereby the customers, by viewing our messages and promotions, reach out to the company on their own to be facilitated by the services that they want.
- J Telemarketing strives not only to provide the best quality service, but also to provide a maximum convenience and an all encompassing package to the clients. With the provision of services such as branding, sales and, and after sales services to the clients puts J Telemarketing in the upper echelon of service providers. Our goal is for our clients to get maximum recognition as we realize that our success is to stem from their goodwill in the market.
- Usually, all call centers follow a routine whereby they hand a script over to their employees and ask them to follow it verbatim. This results in a monotone speaking style and the inability to respond to the unprecedented queries or challenges. J Telemarketing believes in providing liberty to the employees in order for them to get comfortable in their own skin, ensure a human element, and optimize their performance based on their natural and honest tone.
- Call center industry has been tainted by the unsustainable employment model of some overzealous firms that have a habit of promising more than they can offer. J Telemarketing believes that the employees as the most important resource that can ensure the maximum results for a firm. To that end, the company has created a sustainable employment model that offers job security as well as payment of salary on time and bonuses that more than justify the efforts of their employees.
With the aforementioned formula, J Telemarketing strives to not only increase the footfall of the customers upon their own platform, but also create a positive impact on the entire telemarketing industry as a whole. With more than 500 employees and rising, J Telemarketing seeks to make its mark as one of the leading and most contemporary telemarketing firms and the industry by example.