Lead Generation Archives - J Telemarketing

24 Jun 2021

Lead Generation Hani Aamer Pawar 0 comment

All That CSRs Need To Work Efficiently – How J Telemarketing Cares For Its CSRs

Do you know how important are telemarketing services today for every business? In today’s modern digital world, call center services prove to be the backbone of any business’s marketing campaign. Good customer support representatives know how to best deal with the clients and how to achieve optimum conversion by resolving customers’ concerns. To boost the potential of the CSRs for achieving an accelerated performance level, a good company always ensures the availability of the best resources and facilities for the agents. J Telemarketing is a fast-paced growing BPO company that is providing the most advanced facilities to its CSRs that ultimately guarantee winning optimum progress.

Let’s see what are some essentials that are required for CSRs to work efficiently and progressively to boost a company’s growth.

Essential #1 – Friendly Behavior from the Managers

The most important thing in any business organization is the idealistic behavior from the superiors towards their subordinates. “J Telemarketing” has hired highly professional Managers to lead the teams of workers with exemplary behaviors. They show a friendly and cooperative attitude where they help and guide the subordinates with everything they need to accelerate their performance. It’s a part of J Telemarketing’s Agenda that its employees will receive remarkable behavior from every superior and colleague.

Essential #2 – Trainings & Workshops

All the companies that keep growing in their industry follow a simple rule that never goes with obsolete knowledge and standards. To update and equip with the modern and recent trends is a prerequisite today for every company that plans to progress rapidly. J Telemarketing holds training sessions and workshops frequently with all its employees especially the CSRs to reform their professional personalities. The company has highly motivated, self-centric, proactive, and exceptionally skilled trainers and supervisors with having strong backgrounds and experiences. The trainers and supervisors at the company frequently arrange professional and corporate training sessions that are completely free of cost for the employees.

Essential #3 – Handsome Salaries, Bonuses, & Incentives

Every employee especially a CSR always wants to see his pocket full by the end of the month. J Telemarketing specifically cares for its employees and stands at the top in the vicinity regarding salaries, bonuses, and incentives. The company’s CSRs hit high bonuses every month, giving them great motivation towards improving their performance more and more. There are CSRs at the company who have been earning around 200k comprising a handsome monthly salary and astounding bonuses and incentives. Another good and positive aspect of J Telemarketing is that the company always transfers the salaries right on time so that the employees may feel good with the care that the company provides for them.

Essential #4 – Comfortable Seating

One of the most essential needs for CSRs at the office is comfortable seating. CSRs have to remain sit for long hours to receive and respond to customers’ calls. For prolonged sitting, ergonomic comfort is essential to keep the agents focused on quality assurance. J Telemarketing uses advanced and professional office chairs for its CSRs where they remain easy and relaxed while working.

Essential #5 – Smooth Internet Facility

A large business organization always prefers to expand its business canvas across the globe. When dealing with international clients and customers worldwide, the CSRs will essentially need to have a smooth and uninterrupted internet facility. Smooth internet is a prerequisite for CSRs so that their calls may not drop or they may not face poor audio quality or distortion during the calls. J Telemarketing has got installed various commercial internet connections with the highest possible speed available through which the CSRs at the company never experience any trouble in dealing with the clients on calls.

Essential #6 – Professional Headphones

Headphones are the major tool to take calls for CSRs. There are few critical requirements when it comes to providing headphones for CSRs. Their headphones should provide clear sound quality, clear microphone facility, and comfort to CSR’s ears. If a CSR puts on a headphone that creates pain or presses his ears, it will have the worst effects on his performance impacting the company’s overall progress. J Telemarketing never compromises on the provision of high-quality and comfortable headphones for its CSRs. The company has placed a variety of top-notch professional headphones on each desk/cabin on CSR’s Floor to maintain the required quality of calls and agents’ performance.

Essential #7 – Proper Cooling & Heating Facility

Weather changes can create negative impacts on the CSR’s performance if proper arrangements aren’t made for them. All the top business organizations always ensure to furnish every essential facility to their employees especially their CSRs. J Telemarketing has established all the purposeful office halls and cabins keeping in view the professional requirements. The CSR’s floor at J Telemarketing’s office is equipped with the best of the best cooling systems for summers and heating systems for winters to manage a pleasant atmosphere with moderate and bearable temperatures. The best-quality chillers and Air Conditioners keep the halls cool during summers when the temperatures hit high outside. Similarly, the outstanding heating systems keep the halls acceptably warm inside when it is extremely cold outside. So, the CSRs and all other employees at the company feel comfortable and relaxed while working and that helps to increase their efficacy.

Essential #8 – Recreation & Refreshments

Taking pauses and breaks during work hours is always important to muster up the energy. CSRs and other employees always need some refreshments and recreational facilities to let them relax and boost up their energy when they feel tired after constantly working for hours. J Telemarketing has provided its employees with everything for refreshment that the employees need in the cafeteria. The company’s employees have specific places where they can sit, do gossips, and even play different physical games like Table Tennis, etc. during their break times.

For more information, visit the company’s website www.jtelemarketing.com

04 Feb 2021

Tips for call center agents to soften up difficult customers

Lead Generation Hani Aamer Pawar 0 comment

4 Ways for Call Center Agents to Deal With Tough Customers

More often than not, the call center agents will come across customers who might not have been having the best day. For a call center agent to perform their best, they need to acknowledge this reality and be ready for a customer with a bad temper on the other end. There could be any number of reasons as to why that customer wouldn’t want to talk to you, which is why it is up to you – the call center agent – to put the customer at ease through your professionalism and effective communication skills.

However, there is no “singular course” to getting out of a sticky situation. There is a particular set of skills that you need to have in your arsenal in order to tip the odds in your favor while communicating with a tough customer. Here are 5 tips for call centers to soften up difficult customers:

Be Sociable:

Remember! A smile goes a long way. Although the customer won’t be able to see it, they’d certainly be able to sense that you are a sociable person. By giving them the sense that you’re actually happy to help them out, you can garner the respect and attention of your customer enough that they’d be willing to hear you out even if they didn’t want to initially.

Be Informed:

It’s been said before but it bears repeating that nothing turns off a customer more than a call center agent who doesn’t even know about the company’s product/service. In order to grab the attention of your customer, you need to be well-informed about the service/product that your company is offering. This way, the customer shall receive the impression that you can actually offer a solution to their problem, and will therefore be willing to engage with you further.

Be Flexible:

Note that a prospect is out looking for a solution to his/her problems. So in order for you to have the undivided attention of your customers, you need to tell them what you can do instead of what you can’t do. For example, when asked about a certain option by the customer, instead of responding by saying, “I can’t provide you ‘abc’ offer” you can say “I can arrange the ‘xyz’ offer for you instead”. By changing your narrative in such a way and giving them a choice for the next finest proposition, you can get a customer to listen to your offer without getting agitated.

Be Adaptive:

Again, it might be redundant, but it is the foremost important attribute to have. Having a monotone voice or communicating like a robot is one of the worst ways of putting a customer off. To avoid doing so, you need to make sure that you communicate in a considerate and professional manner with the customers, in order to not lose the interest of your customer in your product.

And there you have it! These are some of the tips for the call center agents to deal with the difficult customers. If you follow these steps, you are guaranteed to achieve a significant degree of improvement in your success rate. Good luck!

14 Jan 2021

Optimize your Business with J Telemarketing

Lead Generation Hani Aamer Pawar 0 comment

Here’s Why You Should Choose J Telemarketing as Your Call Center Service Provider

There’s a simple formula to ensure maximum efficiency for your business. Whatever you think are among your business’s strengths, you can perform in-house to avoid certain overhead costs. However, if you think that certain areas where you could use a hand, you should outsource those activities. Telemarketing services are such a domain, where there’s a lot more complexities than one may think. In case of overseas service providers, a great number of companies are of the view that anyone who can speak in the customer’s native language, can be a telemarketer. Such a myopic idea leads to many firms in making a hasty decision of setting up an in-house telemarketing wing.

Such an uneducated decision can become a liability rather than a success strategy without the entrepreneurs even knowing. And by the time the realization sinks in, it is already too late. With that said, here’s why you should choose J Telemarketing as your call center service provider:

Selling is Our Specialization:

As mentioned above, a department has to have expertise in terms of particular operations that they’re going to take the responsibility. J Telemarketing excels in striking solid sales deals and providing impeccable tech support. We have a well-versed team of professionals that perform their respective duties masterfully and deliver solid results.

A Proven Track Record:

J Telemarketing maintains a bird’s eye view of its operations in order to stay on top of the statistics as well as maintain a consistent performance. And so, we welcome our clients to review our track record, so as for them to be sure of their decision of partnering with us. This way, they can also opt for a customized marketing strategy and give their valuable input in order to get the best results.

A Bulletproof Strategy:

J Telemarketing believes in letting the frontline players work with their particular strengths, whilst ensuring certain ethical standards. This strategy is formulated to assure results for the client. Since this strategy is the company’s life source, J Telemarketing does everything in their capacity to make sure that the strategy is followed and improved upon, in a religious fashion.

Positive Word of Mouth:

Every firm is counting on a positive reputation and call centers are no exception. J Telemarketing tries its level best to garner a favorable name among the clients and within the market so as to not only have their previous clients return to them, but also gain a newer clientele in order to broaden their profile and stand out from the competition.

Unparalleled Professionalism:

For any company to stay afloat let alone be successful, it has to have a workforce that delivers results. With that said, J Telemarketings invests an incredible amount of time and resources to instill unparalleled professionalism in the entire workforce to get the best performance. This dedication to success not only serves the J Telemarketing itself, but ensures success for the esteemed clients.

24 Dec 2020

Employee’s health is J Telemarketing's Foremost Priority.

Lead Generation Hani Aamer Pawar 0 comment

J Telemarketing Vs The Pandemic: Coping Against the 2nd Wave of COVID-19

With the lockdowns having been eased after a decrease in the number of cases, people have started enjoying the liberty of going out in freedom once again. However, people have seemingly forgotten that the virus is still very much on the loose, which has led them to grow careless and fall prey to the disease.

However, J Telemarketing acknowledges the seriousness of the reemerging threat and has put in place a series of strict precautionary protocols, so as for none of the employees or clients to fall prey to COVID19. It bears mentioning that, at the time of the first wave of COVID-19, J Telemarketing, as attributed to their apt response to the rising pandemic, not only kept the employees safe from the pandemic, but also from unemployment. The company was one of the very few in the world to not lay-off any of its workforce at the time when the organizations went on a downsizing spree.

J Telemarketing seeks to continue that positive trend, in the interest of which, the organization has chalked out a standard set of guidelines, so as for the entire workforce to stay protected from the woes of COVID-19. Here are some practices mandated by the call center for the entire workforce to follow:

Use of Facemasks:

Use of facemasks has been made compulsory for all those who opt to work from the office. The call center agents that don’t have facemasks are provided facemasks by the organization. It has been scientifically proven that facemasks significantly reduces the odds of COVID19 spread. Therefore, the call center management has made it essential for the entire workforce to wear them and protect themselves and others from the virus.

Use of Hand Sanitizers:

The availability of hand sanitizers has also been made obligatory by J Telemarketing with the entire workforce. Like with facemasks, the organization also provides hand sanitizers to the employees in case they don’t have their own. Hand sanitizers are basic hygiene maintenance items that are essential in a setting where multiple individuals come in contact with various surfaces. Use of hand sanitizers in such a setting can also prevent the virus from spreading.

Social Distancing:

Although a team consisting of multiple people has to be placed in a single room, the seating arrangement for all the call center employees is done at least 6 feet apart from one another, so as to keep the workforce safe in case of the presence of a possible carrier on the floor. The employees are directed to maintain a safe distance from one another in activities other than work as well.

Work From Home Facility:

Those that feel under the weather, are asked to work from home. They are given a choice to either rest if they feel severely unwell, or are asked to take up their daily official tasks from home if they feel up for work.

Maintenance of Basic Hygiene:

The office is sanitized on a daily basis upon the departure of the employees, so as for them to return to a clean and safe environment the next day. Furthermore, the hard utensils and crockery is replaced with the disposable ones, so that they are only used once and disposed of later, so as for the germs to not linger and infect anyone.

The coronavirus is a vile and unassuming disease that is capable of causing a lot of damage to its host without him/her even knowing. However, with adapting the scientifically proven safety protocols, J Telemarketing has managed to mitigate the probability of a COVID19 spread within the organization to a great degree. With that said, we also encourage each individual, household, and organization to follow all the safety measures and protect themselves and their loved ones from the scourge of this pandemic.

18 Dec 2020

Lead Generation Hani Aamer Pawar 0 comment

A Perfect Recipe for Employee Retention

Sales and marketing is the backbone of a business. Especially in a marketing industry, companies put their faith into their call centers to be their voice and project the company image such that a solid customer base is created as a result. However, the competition in the telemarketing industry is growing fiercer each day, and in order for any organization to retain its sales team, the organization must learn the perfect recipe to keep a good call center agent from jumping ship and becoming an asset to a rival call center. J Telemarketing is one of the firms that boasts a great track record of ensuring loyalty of their valued work force. With that said, following are some of the tips for a call center to retain their valued workforce:

Acknowledgement

The agents have to bear through a lot of stern reaction from the customers, unintended failure and other forms of stress in order to approach the goals set by the company. Therefore, it is among a company’s paramount responsibilities to acknowledge an agent’s hard work by offering them the care and compensation that they rightfully deserve. This will not only ensure an employee’s loyalty to the firm, but would also allow the employee to deliver the best performance.

Empowerment

It is important to maintain certain standards at a workplace, but it is also important for an organization to allow its employees to take the initiative. While interacting with a customer, a call center agent can be faced with a curve ball. In that case, in order for the agent to thrive, he must be given enough liberty by the organization to be creative and extract the best results.

Transparency

Honesty goes a long way when it comes to employee retention. With that said, any organization that is completely transparent with its workforce in terms of policies and parameters of excellence. This will enable the employee to be loyal to the organization and strive harder to become a better performer to meet the set parameters for excellence.

Interactive Atmosphere

Apart from the maintenance of basic organizational decorum, a company should allow an interactive atmosphere at the workplace. Telemarketing firms should give the employees enough liberty to interact with one another, so as to remain lively as well as for the entire team to develop a sense of comradery with one other.

Realistic and Definitive Targets

The team is likely to perform much effectively if the targets seem clear and within reach. It offers agents a sense of confidence which results in better performance and a sense of positive affiliation with the firm. Lofty targets and big numbers are likely to result in lethargy or intimidation on the agent’s part, hence resulting in a diminished output and loyalty.

Lateral communication model

It is absolutely paramount for the upper management to remain in touch with the frontline workers, which in our case, are the call center agents. There are certain real time facts that only the agents have in their knowledge. Such feedback can be critical to make strategic changes in the interest of ensuring top results and an employee’s faith in the company.

And there you have it! The aforementioned points make for a perfect recipe for employee retention at a call center. Any organization that rewards the hard work of its employees with the aforementioned practices, is an organization that excels in the long run.

12 Feb 2020

Lead Generation admin 0 comment

Why Call Centers are a Crucial Component of a Business?

Numerous aspiring entrepreneurs search for newer ways to engage the audiences in an efficient manner that satisfies the needs and positions the company in a favorable manner. Amidst the searching, the business owners tend to miss out on the finer details, not taking into account the integral parts business operations and development. Call centers happen to be one of such components, simply owing to the belief that they are an old tactic of business projection. With that said, it is important to realize that call centers, especially for service oriented businesses are crucial due to the following reasons:

Lead Generation: A wholesome call center service can instantly identify the right audience for a particular product and/or service. Why, we here you ask? Because that lead is their soul means of livelihood. Furthermore, call centers deal with customers all day everyday, which implies that they would know a thing or two as to what of customers are suitable for a particular offering. Some of the best call centers can put together a team that would identify the prospective lead with respect to their interests via various mediums and create a perfect batch of ‘sure to be converted’ prospective customers.

Lead Follow Up: Once a lead is generated, it is not only important to do a prompt follow up of the lead, but also to do it in a way that satisfies the customer. At the end of the day, customer value is the name of the game. To ensure that the customer gets the best value possible, it is important for a company to provide the value not only in terms of the product and/or the service itself, but also in the form of experience. The better the experience for customers, the more likely it is for them to become a successful prospect.

Lead Conversion: The keyword here is Effective Communication. Effective communication is every successful business’s secret weapon. Once a lead arrives, it is up to a telemarketer to play his cards right and convert the lead into a solid customer. A good call center, with the aid of its technically sound and professionally competent team, will never let any lead go to waste.

Customer Service: If a customer has some complaints or a question, s/he is gonna look for answers. Those answers can only be provided in a favourable fashion if the customer is communicated with in real time. Real time communication can only be done in the best way through a call center service. Because the customer services executive shall be able to listen to the actual problems and sense the tone, s/he shall be able to better communicate with the customer, lead to added value in the overall experience with the company on the customer’s part.

Inspiring Confidence: ‘Strong Communication Tactics’ is a recurring theme in terms of stating the importance of call centers. Numerous companies rely solely on social media or other forms of business projection. A customer is not likely going to trust a company if s/he doesn’t hear the sound of the company itself. A solid representation of the company on a sellers or a customer representative’s part is highly effective in terms of getting the customer on board and have him/her subscribe to the company’s product or services.

It is understandable if a company isn’t keen on starting an inhouse call center since selling and customer services isn’t their key offering. In which case, the businesses can outsource their call center services to some of the best call centers in Rawalpindi, such as J Telemarketing. The company particularly prepares its team for the aforementioned purposes, so as for them to deliver the maximum value to the customers so that top shelf leads are generated and no lead is wasted.

13 Jan 2020

Lead Generation admin 0 comment

5 Ways to Improve Your B2C Telemarketing

The companies have adopted various sales and marketing formulas formulas to ensure ideal outcome for their businesses. Everything from conventional marketing tools such as print media and electronic media to more contemporary tools such as social media marketing, is being employed so as for an organization to cement themselves as a worthy contender in the market. Amidst this paradigm shift, numerous techniques and ideas have been discarded. One of the techniques that has always proven to be the ultimate reliance factor, is the telemarketing.

Understandably some people might contend the idea that call centers are a viable source of business development, but there is a certain confidence inspiring element of human interaction that the telemarketing offers that other tactics cannot. However, telemarketers must know how to optimize that human element and create a promising impression of themselves as well as the company upon the customers. Following are 5 ways that can enhance the B2C telemarketing:

Knowing Your Audience – First and foremost, you ought to know who you’re about to talk to. This point is of foremost essence because if you fail to match the same mental wavelength as your audience and address their issues accordingly, you would likely become a struggle for the customer to bear with and you wind up losing the customer. Being able to converse with the customer and address their needs according to their preferences can not only improve the odds of a successful deal but also increase the goodwill of the company.

Considerateness & Professionalism – Being polite is paramount in order to make sure that the customer stays with you. The customers can be a bit uncouth at times but it is important for a telemarketer to maintain his/her composure at all costs. On the flip side, it is also important for a telemarketer to maintain a professional tone. To elaborate, sometimes if a telemarketer can be more friendly than a customer would care for, which is why this tactic ends up backfiring. Therefore, it is important to be polite, but also given the customers their own personal personal space.

Customer Engagement – In order to keep the customers engaged, it is important to encourage the customers to speak. Bombarding the customer in a ‘one way communication’ type fashion, tends to negatively impact the customer’s interest in the discussion. However, while you encourage the customer to be vocal, it is also important to not stray from the main point of discussion, that is, addressing the customer’s need.

Preciseness & Clarity – Remember, the customer’s time is valuable. With that said, it is important to appreciate the value of their time and keep the conversation as brief, clear and convenient for the customers as possible. This sets a perfect tone of professionalism on the part of a telemarketer that also leaves a good impression of the organization upon the customer.

Conversational Ethics – This is also one of those points whereby you ought to maintain your composure in the interest of maintaining professionalism. Upon an unwelcome response the customers, the sales representative or customer service representative must keep calm and politely try to address the situation. Furthermore, in order to maintain your as well as the company’s good image, it is important to provide accurate information to the customers about your product and/or services.

Maintaining the aforementioned quality control parameters can cement the call centers as an integral part of business development. Numerous top call centers in Rawalpindi and Islamabad including J Telemarketing adopt the same tactics to improve their results in the industry. Therefore, doesn’t matter if you’re an aspiring call center owner or a telemarketer, practicing the aforementioned tips is likely to take you a long way.

08 Jan 2020

Social Media. The Perfect Marketing Tool

Lead Generation admin 0 comment

5 Reasons Why Social Media Marketing Can Optimize the Business

There have been various driving industries of the global economy over the years. However, none seemed to have had an impact as significant as the IT industry. As another new decade begins, the IT industry is poised to launch into a whole new realm of technical advancement. The era of the digital industry has led to numerous technological marvels from networking to artificial intelligence. However, the current offering of the digital era that has provided most benefit, are the social media platforms.

The marketing and business development dynamics have been altered drastically over the course of past decade with numerous businesses from industry level FMCG manufacturers to service based organizations such as call centers are creating a footprint in through social media platforms. Everything from FMCGs’ to services sector can conveniently be marketed through social media in the most effective fashion. Following are 5 elements that make social media the best medium of marketing these days:

First and foremost, Cost Effectiveness is perhaps one of the key features of social media. In conventional marketing mediums, there are numerous resources required that make it a very cost intensive process. Social media platforms offer a wide array of packages that are barely a 10th portion of the cost of a conventional medium. A business can choose from these packages as per their need while employing various techniques to market themselves in the best possible fashion while assuring maximum cost efficiency and effectiveness.

In a fast moving world, the valuable resources have a lot of uses other than hard labor and running around to get things done. Social media also offers utter Convenience to its users in that regard as well. You can design and plan your entire campaign in-house with minimal resources and regulate it yourself rather than having to rely on an outside resources to do it for you. Given the right planning and technique, your self-designed campaign can deliver the desired results conveniently.

Social media puts the ultimate capability to drive the message to success into the hands of a business itself. If you know your product, odds are you know your audience as well. And if that’s the case, then social media can actually help you hand-pick the audience to whom you wish to show your message to. This facility of Targeted Audience not only allows the business to opt for a selective projection and save the cost, but also enables the assurance of maximum success for the campaign.

In conventional marketing and advertising, the businesses don’t have much liberty to try out new ideas and concepts for messages. Whereas in social media marketing, you can be much more Creative and can incorporate much more variation in your messages. You can create numerous concepts as per the taste of your target audience under the same campaign. You can work with both video ads as well as image based ads for so as for all kinds of audiences to be exposed to your message.

One of the key benefits of social media ads is the ability to engage in a Digital Dialogue with your audience in real-time. This element is the key factor in changing the business paradigm as the real-time interaction can allow for the real time optimization of the pre-existing message or the real time rectification of any errors that might have struck the wrong chord with the audiences. The interactive marketing can also allow you to gauge the exactly what the audience wants in the first place, whereby you can design, plan and implement the campaign as per the exact desire of the audiences to obtain maximum success.

Numerous product oriented as well as service oriented organizations are starting to realize the benefits of social media marketing and have adapted to the method. Some of the Top Call Centers in Rawalpindi & Islamabad such as J Telemarketing have raised their success rate by targeting the actual potential customers through social and marketing their products to them. This way, not only does a company steers clear of the uninterested audiences, but also radically improve the possibility of a successful deal to a significant degree.

31 Dec 2019

Lead Generation admin 0 comment

Conventional Telemarketing VS J Telemarketing

The call center industry has been subjected to criticism for a long time now, owing to the tactics by which the customers are reached out. People are often taken aback or feel like their privacy is being invaded when a member of the sales team reaches out to them from thin air without any prior reference or understanding. On the other end, the employees feel underappreciated because of the low wages and poor job security on top of the negative response from the customers. The aforementioned factors not only soil the name of the entire industry, but also plays a role in the diminishing morale of the people within the company which ultimately results in a diminishing performance.

J Telemarketing enjoys a fine degree of success among some of the best call centers in Rawalpindi and Islamabad because of its unique practices. The company has created a contemporary mode of operations that inspires confidence within the customers with regards to the company’s high-degree professionalism. Of foremost importance, J Telemarketing has a habit of creating the best possible customer service experience, which has remained the company’s hallmark for more than a decade. Following are some of the important ways as to how the J Telemarketing maintains a favorable trajectory:

At J Telemarketing, we believe in providing customers the liberty of choosing for themselves. That can be done through digital media marketing. Our digital media marketing team remains vocal on social media platforms and maintains a footprint on the top search engines in order to remain within the parameter scan of the customers.

As discussed prior, the customers are often put off by being caught off-guard by an unknown number asking them whether they the home owners or not. Some outbound call center employees insist in being pushy to a degree that the customers get agitated beyond tolerance. J Telemarketings employs a pull-strategy, whereby the customers, by viewing our messages and promotions, reach out to the company on their own to be facilitated by the services that they want.

J Telemarketing strives not only to provide the best quality service, but also to provide a maximum convenience and an all encompassing package to the clients. With the provision of services such as branding, sales and, and after sales services to the clients puts J Telemarketing in the upper echelon of service providers. Our goal is for our clients to get maximum recognition as we realize that our success is to stem from their goodwill in the market.

Usually, all call centers follow a routine whereby they hand a script over to their employees and ask them to follow it verbatim. This results in a monotone speaking style and the inability to respond to the unprecedented queries or challenges. J Telemarketing believes in providing liberty to the employees in order for them to get comfortable in their own skin, ensure a human element, and optimize their performance based on their natural and honest tone.

Call center industry has been tainted by the unsustainable employment model of some overzealous firms that have a habit of promising more than they can offer. J Telemarketing believes that the employees as the most important resource that can ensure the maximum results for a firm. To that end, the company has created a sustainable employment model that offers job security as well as payment of salary on time and bonuses that more than justify the efforts of their employees.

With the aforementioned formula, J Telemarketing strives to not only increase the footfall of the customers upon their own platform, but also create a positive impact on the entire telemarketing industry as a whole. With more than 500 employees and rising, J Telemarketing seeks to make its mark as one of the leading and most contemporary telemarketing firms and the industry by example.

26 Dec 2019

An Expert Guide to a Telemarketing Interview

Lead Generation admin 0 comment

Ensuring Success for a Telemarketing Job Interview

The call center industry on the whole is in the middle of a transitional period whereby, like many other industries, the major players are constantly brainstorming about coming up with latest tactics to improve the customer footfall. Amidst the current paradigm shift, the team of telemarketers are also required to adapt to the changes that are happening to the industry itself. With that said, for the aspiring telemarketers who wish to find their footing in the industry, they should be able to blend well with the industry as a whole. In order to become one with the industry in a seamless fashion, following characteristics are of foremost importance:

Knowledge of the Firm

Before appearing for the interview, it is important to know what the company is all about. You ought to do as much research as you possibly can about what the company is, does and who its competitors are. Also, you ought to do a deep dive into the products and services of the company in order to have the same degree of confidence and stance in the interview as a seasoned professional. This way you can add more weight and value to your responses and create an impression in front of interviewer that you already belong.

Command Over Communication

This is perhaps the most obvious and pertinent requirement for an aspiring telemarketer, but it can never be said enough how important having good communication skills is. From knowing the language to having the perfect tone, everything counts 10 times more when the only way for a customer to judge you and your company is through your voice. If you’re an aspiring telemarketer, perfecting your communication is something that you must practice in order to make your presence and your value to the employer, undeniable.

Adaptation

While on the dialer, you’re going to come across a huge variety of customers, and with each customer there is going to be a variety of challenges. As an effective sales executive or customer services representative, you must be able to think fast on your feet and try to overcome those challenges in the most favorable fashion. During the interview, you might be presented with such a challenge during the mock-call session. In order to know the general tactics of overcoming the challenges, the aspiring interviewers must study the recorded telemarketing conversations in order to adapt to the challenges, or better, to avoid them.

Be Natural

One thing you ought to be absolutely clear on, is that an interviewer can sense if you’re running through a routine. In which case, if the interviewer throws you a curve-ball, it is easy for the interviewee to get frazzled and crash during the interview. In order for a smooth session, it is important for the interviewee, by virtue of the aforementioned traits, to keep the conversation as candid as possible. Given the right tools, there is absolutely nothing for an interviewee to be nervous about, and the confidence is likely to go a long way with the recruiters.
Interviews can be intimidating most of the times, but given the aforementioned characteristics, the aspiring candidates should have nothing to worry about. Top call centers in Islamabad and Rawalpindi such as J Telemarketing appreciate those who stay true to their own personality and maintain a strong work ethic to add value to the company with their top skills. Therefore, it is of foremost importance to have the interviewer realize your value in order to make a positive impression that works in your favor.

12 Next →