Category: Call Center

16 Dec 2022
J Telemarketing

Culture of J Telemarketing – How it thrives in maintaining an excellent retention rate

Turnover in the telemarketing industry is an inescapable reality yet most companies are reluctant to recognize the killer effects of a high turnover rate and the immense pressure of reforming the retention rate sufficient to sustain a business.

J Telemarketing, however, realizes the gravity of the essence and significance of a high retention rate and has set up an employee-centric framework that ensures a healthy workplace culture while minimizing the turnover rate to little to none at all.

With that said, let’s discuss how J Telemarketing structured its culture and created a relaxing and career-oriented ambiance, and excelled in setting the benchmarks as one of the few corporations in the region to maintain such a retention rate.

First things first, the following are the determining factors that lead to the decision of “ Okay, I’m done with this company.”

Top 5 causes of High Turnover:

  1. Lack of recognition, raises, promotions, bonuses, and incentives.
  2. Toxic environment and unhealthy workplace culture.
  3. Lack of work/life balance.
  4. Undercompensating and Biased stance.
  5. Miscommitment and Misleading promises.

Now to the long-overdue moment of the blog, “How J Telemarketing thrives in maintaining an excellent retention rate.”

Top 5 Reasons Why Talent Never Leaves J Telemarketing:

  • Employee-Centric Business Framework:

J Telemarketing’s business model revolves around talent and ensures giving credit where it’s due. Not only does it acknowledges the hard work and efforts of the team but extravagantly rewards them to demonstrate respect and appreciation and to make them feel valued.

  • Healthy Workplace Culture:

At J Telemarketing, it’s customary to provide a healthy workplace culture that encourages and supports career-oriented growth in a cooperative and friendly manner. It offers a soothing atmosphere of care that imparts the utmost peace of mind.

  • Work/Life Balance:

For a team to be productive, it’s rather mandatory to indulge in work/life balance. With that said, J Telemarketing has laid down only 5 days a week of working, giving the weekends to refresh and rejuvenate.

  • Fair Compensation and Impartial Stance:

As implied earlier, this organization never backs down when it comes to appreciation and fairly compensating for hard work. In addition to that, everyone is valued equally and the stance is always while educating and promoting talent.

  • Honest Commitments and Transparency:

Rather than keeping the employees in the dark, J Telemarketing honors its commitments and leads the team with a transparent code of conduct. That way, everyone understands where they stand in the organization.

Bottom Line:

The cost of high employee turnover is the energy, time, and money required to seek and train new talent. The reasonable and viable solution to this bootless hectic is to build and maintain a workplace culture that revolves around the peace of mind of an employee which, in turn, ensures productivity. 

That’s the culture that we’ve built, maintained, and cherished. That’s the culture of J Telemarketing.

22 Feb 2021
Call Centers. The Evergreen Business Solution

Resurgence of the Call Center Industry

Living life at least two meters apart amidst the COVID-19 induced paranoia and lockdowns has affected our lives in a drastic manner. Our ways of going about our daily routines have completely changed, requiring us to go either in a completely new direction or back to basics in terms of leading their daily lives.

Business market has had to change its operational tactics radically, moving most of the operations to the cloud space in order to ensure not only safety, but efficiency as well. Increase in the use of Skype, Zoom, Microsoft Teams, Google Hangouts and other online meeting tools is proof that, in most cases, remote work is more efficient and just as effective as working in close proximity.

Recent research figures also highlight that – in the interest of saving precious time, miles and energy, and staying safe – people have begun relying on call center based services once again. Reports suggest that the reliance on call centers has increased by a whopping 50% ever since the beginning of COVID-19.

Here are some reasons why people have started to rely more on call center services as of late:

  • It’s Quicker – We could all be doing a lot of other productive activities with our time rather going out to the market in search of a particular product or service. With that said, you can easily procure any product or service by making a call to the relevant facilitator, and save a lot of time for some other valuable activity.
  • It’s Cheaper – No matter how idealistic our thinking gets, it cannot be denied that money is precious. You can save a lot of money by staying at home and calling a product or service provider to hook you up, instead of traveling all the way to the market and spending valuable time, energy, and money.
  • It’s Easier – In a world of modern technology and business tactics, convenience is the name of the game. Call centers services deliver the products and service to you as you remain comfortable and unbothered in your home.
  • It’s Safer – The most pertinent concern for everyone these days is safety. The widespread pandemic has prompted everyone to remain extra cautious and avoid stepping out unless it is absolutely necessary. The call center services allow people to leverage such preventive measures as they can now procure any product or service while remaining safe at their homes.
  • It’s More Practical – Granted that there are some aspects of life that we’d rather enjoy out in the open such as watching a movie at a theatre or going to a hotel, but as long as the pandemic is around, whatever can be done from home, should be done from home. This saves you valuable money, energy, time and keeps you safe from an uncertain world. Call centers practically have a huge role in terms of encouraging the safety and convenience of people, which is why they have begun garnering more popularity once again and are only going to get more in demand as the time goes on.