At J TeleMarketing, we’re the voice behind some of the largest companies around the globe. But we are more than just a voice, we’re your partner. We will work with you to ensure your customer relationships are of the highest quality.
For more than 10 years now J TeleMarketing has to lead the way with dedicated Call Center and Business Process Outsourcing. Our highly professional onshore and offshore solutions allow you to focus on the business of making your enterprise a success.
Leaders In Managing Customer Relationships
Your customers are at the core of what you do. At J TeleMarketing we’re an extension of your team, your ideas and your brand values. We are the experts in managing customer relationships across a wide range of industries and we support all communication methods including phone, email, social media, and multilingual services. We pride ourselves on our ability to provide rapid, responsive and agile solutions be it for a short campaign or ongoing service requirements.
No matter what the job is, we seek to build long-standing strategic partnerships that simply exceed your expectations.
At J TeleMarketing, we have the people, systems, and experience to deliver innovative and customer-focused contact center solutions.
For years now, we’ve been specializing in outbound customer management, and that’s why leading global brands choose us to manage their customer relationships. From sales inquiries to billing and help desk services, we’re an extension of your brand that offers exceptionally high call center outsourcing solutions.
Our contact center team will help you understand your customers and then develop a plan to meet their needs.
Everything we do at J TeleMarketing focuses on your customers’ needs. To facilitate them in the best way possible, we first seek to understand them before planning for the future. As part of our all-encompassing call center customer service, our Customer Analytics program allows us to develop a plan to improve your service to match the expectations of your customers. This includes the realignment of your processes to deliver customer satisfaction and reduce operating costs. Once done, this will result in a customer-centric service plan that spans across operations, training, and quality monitoring.
- Detailed customer analytics.
- Net promoter score analysis and feedback.
- Quality monitoring.
- Mystery shopping.
- Automated customer surveys.
- Benchmark your performance against global companies.