Handling Difficult Customers: Top Techniques for Call Center Agents
Top techniques for call center agents to handle difficult customers with professionalism, empathy, and effective solutions.
The Power of Customer Testimonials and Case Studies in Call Center Marketing
Build Trust, Boost Credibility: Harnessing Customer Testimonials and Case Studies for Call Center Marketing Success.
5 Best Practices for Enhancing Call Center Agent Performance and Retention
Creating a Thriving Environment: Enhancing Call Center Agent Performance and Retention.
All That CSRs Need To Work Efficiently – How J Telemarketing Cares For Its CSRs
CSRs can magically increase customer satisfaction if they work efficiently. For their smooth working, they essentially need proper infrastructure. J Telemarketing leads in providing the top-notch facilities to its CSRs at office.
Resurgence of the Call Center Industry
Living life at least two meters apart amidst the COVID-19 induced paranoia has affected businesses in a drastic manner. But amid the chaos, the call center industry has once again emerged as a saving grace.
4 Ways for Call Center Agents to Deal With Tough Customers
More often than not, the call center agents will come across customers who might not have been having the best day. However, their wrath can be avoided by the agents if they follow these steps.
Here’s Why You Should Choose J Telemarketing as Your Call Center Service Provider
J Telemarketing spends an incredible amount of time and resources to instill unparalleled competence among their workforce to extract the optimal performance.
J Telemarketing Vs The Pandemic: Coping Against the 2nd Wave of COVID-19
The winter preparations are in full swing. Needless to say that smart home security is also of paramount importance to keep your home safe during this time.
A Perfect Recipe for Employee Retention
Any organization that rewards the hard work of its employees, is an organization that excels in the long run.
Why Call Centers are a Crucial Component of a Business?
Call centers are one of the most crucial parts of business propagation owing to the factor of effective communication that no other medium can possibly offer.