Customer Intelligence

Our contact center team will help you understand your customers and then develop a plan to meet their needs.

Everything we do at J TeleMarketing focuses on your customers’ needs. In order to service them in the best way possible we first seek to understand them before planning for the future. As part of our all-encompassing call centre customer service, our Customer Analytics program allows us to develop a plan to improve your service to match the expectations of your customers. This includes the realignment of your processes to deliver customer satisfaction and reduce operating costs. Once done this will result in a customer-centric service plan that spans across operations, training and quality monitoring.

What we do for you:


Detailed customer analytics.
Net promoter score analysis and feedback.
Quality monitoring.
Mystery shopping.
Automated customer surveys.
Benchmark your performance against global companies.
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