Contact centre services

 

Contact Center Services

Flexible, client-focused and fast-growing

J TeleMarketing provides UK & Pan-European contact centre services to meet our clients’ commercial and strategic objectives, with the aim to increase revenue, improve customer satisfaction and reduce costs.

We manage successful program ranging from large-scale consumer campaigns, through to niche business-to-business initiatives. Our solutions address specific challenges and are flexible enough to change with clients’ needs.

Our contact centre business has grown by over 40% in the last three years through delivering success for our clients.

In the desired location and language

We are a leading player in USA, handling more than 200 million phone calls internationally every year through our network of contact centers or from on-site at our clients’ facilities.

We employ a ‘right-fit’ location strategy. Our international locations include English-speaking offshore contact centers.

Keeping pace with changing communications

The way customers interact with organizations is changing rapidly. People want to connect wherever, however and whenever it suits them. To help our clients maintain customer satisfaction, reduce costs and protect their brand, we provide a wide range of communication channels, including social media, web chat, email, SMS and phone.

Training and development

We invest in the training and development of our employees to ensure they have the skills, motivation and dedication to provide customer focused services on behalf of our clients. We provide comprehensive training on our clients’ products, services and brand to ensure our clients’ customers have a quality interaction.

The right technology

Our approach is to provide the right technology and telephony infrastructure to deliver to our client’s immediate and longer term service requirements.

This includes connecting to client applications, providing off-the-shelf or bespoke contact management solutions, data centre’s, VoIP and MPLS network technology, predictive and preview dialers, and simple or complex IVR solutions.

 

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